Am I the first person to start noticing that IVR systems don’t really work that well with qwerty keyboard mobile phones?
Every single time I call my bank of mobile phone operator I get the IVR asking me to enter characters from my password. I glance at my keypad in a panic trying to work out what button equals what letter before the automated voice tells me ‘sorry I didn’t get a response’. Then after two attempts you get put in the queue for customer services. Aaaargh.
RIM (makers of Blackberry) have a global market share of 18.7%, add onto that devices from Nokia and LG that feature qwerty keyboards and you have a large, growing number of users whose experience is being affected by the type of handset they have.