If you’ve purchased a Nokia handset in the last couple of years you might remember being prompted to join the MyNokia service when you first switch on the phone. The likelyhood is that you didn’t even notice it as you hammered away at the ‘next’ button to fly through the tutorials and other on-screen crap to begin actually using the phone.
The service supplies users with tips, tricks, support and information about their Nokia handset in the form of one or two SMS messages a month.
Here’s the problem, when you switch phones Nokia still send you the SMS messages, with no indication of how to opt-out! I’ve tried replying STOP, OPT OUT etc, none worked as the sender number cannot be replied to.
The last Nokia I had was 12 months ago, I’ve been getting these messages since then. The last two messages from Nokia have been exactly the same too, asking me to download ‘Free Sat Nav’ (picture above).
A quick search on Google shows many others asking the same question “how do I opt-out of this Nokia spam?”. Poor Dave Hall had a torrid time with Nokia customer services trying to stop the things coming through. They even lied to him and tried to say that his operator was sending the things out:
“I called Nokia back. This time I was kept on hold again for around 20 minutes. As soon as the call was answered I demanded to speak to a supervisor. After further time on hold I got to speak to a supervisor. First he tried to tell me it was coming from Optus not Nokia and that I needed to contact them. Next I was told to use the My Nokia menu option, which I explained I didn’t have. Finally he suggested that he could login to the My Nokia website and unsubscribe me – finally I was getting somewhere! Then I was asked for my password, I explained I didn’t have one, “that’s OK sir, you can go to the website and sign up for one”. It was clear after almost another hour lost this was going no where, so I cut my loses.”
